Job Type: Full Time

Job Location: Local in our Eden Prairie, MN Office

Duties & Responsibilities:

• Onboarding Management: Oversee the onboarding process for new clients, ensuring timely completion of all steps and a seamless experience.
• Technical Team Coordination: Facilitate onboarding efforts with the technical team, ensuring all requirements are met and issues are addressed promptly.
• Product Expertise: Maintain expert knowledge of the company’s products and services, both current and upcoming, to effectively support clients and address their needs.
• Problem Resolution: Proactively identify and resolve any issues or challenges that arise during the onboarding process to maintain client satisfaction.
• Communication Liaison: Keep both clients and the sales team informed throughout the onboarding process, providing updates, and addressing any inquiries.
• Discrepancy Tracking and Reporting: Track and report on any discrepancies encountered during the onboarding process, ensuring they are addressed promptly.
• Monthly & Weekly Internal Reporting: Compile and publish monthly and weekly onboarding progress reports, highlighting key metrics, challenges, and successes.
• Monthly Client Reporting: Distribute monthly client reports, ensuring accuracy and relevance of the information provided.
• Customer Relationship Management: Build and maintain strong relationships with clients, actively listening to their needs and ensuring satisfaction.
• Process Improvement: Identify opportunities for enhancing the onboarding process and recommend actionable improvements to increase efficiency and client satisfaction.
• Adaptability: Handle ambiguity and changing priorities with a positive attitude, adjusting plans as necessary to meet client needs and project goals.
• Cross-Project Support: Assist with additional projects as needed, providing support to ensure overall project success and alignment with company objectives.

Requirements:

• Strong customer service skills and experience in a client-facing role
• Excellent organizational skills with the ability to manage multiple projects and deadlines.
• Strong verbal and written communication skills.
• Self-motivated with the ability to work independently and with minimal direction.
• Proven problem-solving skills to effectively address challenges as they arise.
• Ability to navigate ambiguity and adapt to changing circumstances.
• Expert knowledge of company products and services, with a willingness to stay informed about new offerings.
• Ability to work collaboratively within a supportive team environment.
• Proficient in Microsoft Office Suite and basic project management tools.

Ostra Cybersecurity is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.