Locations
San Francisco, CA, USA · Larkspur, CA, USA
industry
Information Technology · Internet Services · Software
Size
11-50 employees
Stage
Series A
founded in
2014
Zingtree publishes an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly. With a Zingtree troubleshooter embedded on a client's web site, customers, support techs and product managers all benefit. Customers answer questions in a simple Q&A format, which in many cases leads to a problem solution. If a problem can't be solved, support technicians get a full history of the Zingtree session with an email or Zendesk ticket, which eliminates a lot of back-and-forth. Plus, Product Managers can see where the most traveled parts of the decision tree are, as well as other reports, which helps design better products and support documents. Zingtree is free to try, and no payment or credit card is required to get started
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