Senior Workplace Experience Specialist

Harness

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London, UK

Posted on Aug 3, 2024

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

Harness is looking for a Workplace Experience Specialist to serve as the first face of our Mountain View office. This role’s focus is creating an engaging and welcoming atmosphere by welcoming guests and supporting employee-facing services. This position will require the person to be in the office full time. This role will report to the Senior Manager, Workplace Design + Experience and work closely with the global Workplace Design + Experience team.

About the role

Fulfill front desk administrative duties including greeting visitors and employees, sign-ins, receiving and sending mail, accepting deliveries
Monitor freshservice tickets and following process to assign to the appropriate team member
Monitor and answer our voicemail inbox, transferring messages to the appropriate parties as needed.
Coordinate the content collection and updating of our knowledge sharing pages for internal team playbook and external employee information pages
Proactively and consistently keep high traffic areas in good care and order. Clean up as needed.
Escalate all facilities maintenance requests/issues to the Manager, Americas Workplace Design + Experience
Assist the Workplace leadership in coordinating in office events
Additional ad-hoc administrative duties

About you

Located in the Bay Area and comfortable with coming into the Mountain View office daily
Prior experience in a Reception, Hospitality, or Customer Service role
Great customer service experience
Stellar communication skills and a high EQ, with an ability to strike the right tone in emails and verbal communications
Good technological literacy and ability to quickly learn and navigate new tools (MS Office, Google mail, Slack, Zoom, etc)
Demonstrated work experience in organizational and problem solving skills
Super-flexible, adaptable, practical, and agile
Ability to work independently, follow directions and work well as part of a team
Proactive and assertive approach to completing tasks and responsibilities; excel at anticipating needs
Excellent time management skills, ability to multitask and prioritize work.

Work Location

Mountain View, CA

What you will have at Harness

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement

Harness in the news:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.