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Senior Program Manager, Product



Product, Operations
San Francisco, CA, USA
Posted on Tuesday, July 2, 2024

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We are seeking a Senior Program Manager to join our Product Program Management team to contribute to the mission of empowering Braze to build a best-in-class product through operational excellence. As a hands-on program manager, you will support the Data and DevOps divisions to drive major product launches and other cross-department initiatives by working collaboratively with members of the Product Department, Engineering, and GTM teams at all levels. You will also drive continuous iteration of our various processes and operations to help us achieve more efficiency at scale.


The Product Program Management team oversees a wide array of areas, and your daily responsibilities will span across our three core pillars:

  • Release Operations
    • Drive the Product Release checklist with the Product team and GTM partners; create a meticulous end-to-end project plan with deliverables, timelines, and dependencies for all teams involved. Track progress against goals and hold all parties accountable. Anticipate and remove any blockers to drive projects forward.
    • Communicate a clear, concise, and comprehensive project status with all stakeholders.
    • Continuously iterate release checklists and templates based on feedback and learnings.
  • Product Operations
    • Maintain and improve Product Feedback & Escalation Process.
    • Facilitate process improvements between the Product Department and GTM teams.
    • Improve tools and usage to help the Product Department make strategic decisions, including feedback management and analytics tools.
  • Business Operations
    • Support strategic annual planning process and monthly financial planning.
    • Support evolving the OKR processes.
    • Support strategic department-wide events (e.g. All Hands).


  • 5+ years of first-hand experience as a Product Program Manager or Technical Program Manager at a high-growth B2B technology company
  • Self-motivated and proactive
  • Have a sense of urgency and a commitment to delivering high-quality work in a fast-paced environment
  • Analytical, have system-thinking skills, and excels in solving complex problems
  • Detailed-oriented and can manage multiple/complex projects simultaneously, without missing a beat
  • Strong written and verbal communication, collaboration, and organizational skills
  • Proven record for setting up & refining processes/systems
  • Proficient in general project management tools (e.g., Google sheet, Jira, Confluence)
  • Experience program managing APIs or Data Products. Familiarity with DevOps practices and tools

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,000 and $160,000/year with an expected On Target Earnings (OTE) between $160,000 and $180,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.


At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.