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Localization Project Manager

Braze

Braze

Operations
Singapore
Posted on Tuesday, June 11, 2024

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE’RE LOOKING FOR

We're looking for a technical localization project manager to support the Braze Language Services team. This APAC (Singapore) or remote based role will work cross functionally, and globally, to support business critical localization needs and incorporate your technical expertise to solve localization nuances. You will be responsible for executing on localization projects, tasks, and coordination while managing translation projects from beginning to end, large and small.

As Localization Technical Project Manager, you will own core tent pole asset and marketing asset project coordination, as well as alignment with regional stakeholders for delivery of projects. You will work with virtually every department at Braze including Engineering, Product, Marketing, Training and Enablement, Support, and others to collaborate and promote localization best-practices and roll out.

In addition, you will participate in everyday tasks such as meeting with regional stakeholders to identify language/localization nuances. Communicating regularly with key stakeholders will be required, as well as managing relationships and deliverables with localization vendors.

Finally, you will report to the Language Services Senior Technical Program Manager to ensure that impactful project and business decisions are made. You will be responsible for managing, leading, and meeting your targeted project goals and OKRs which will be created and reviewed quarterly. These will be measured against the localization program metrics, objectives, and results to ensure strategic alignment across the business.

WHAT YOU'LL DO

  • Coordinate, lead and manage localization projects for the all departments
  • Ensure on-time delivery of localization projects for required releases by working directly with localization vendors and stakeholders such as Engineering, Product, Marketing, Training and Enablement, Support
  • Implementing the localization strategy, processes and guidelines from start to finish within your region
  • Managing our Translation Management System operations
  • Coordinating and managing translation vendors, reviewers, and internal departments
  • Working with internal and external vendors to identify any potential business blockers and ensure a smooth translation workflow
  • Tracking and monitoring of a translation project, reporting of progress to internal stakeholders
  • Assessing project risk through prioritization and other means
  • Maintaining and updating playbooks, Confluence, and Highspot with updated processes
  • Coordinating the creation and maintenance of glossaries and style guides for our core languages and locales

WHAT YOU HAVE

  • Experience in localization and project management ideally within the SaaS or tech industry, with 2+ years of experience
  • Experience with TMS tools like Phrase, Smartling, etc. and machine translation strategies for optimization
  • Fluency in regional language is a plus to aid in review of content, specifically Korean
  • First-rate project management skills, including the ability to balance multiple, sometimes competing, priorities with tight timelines
  • Firm grasp of and ability to communicate risk management scenarios
  • Excellent written and verbal communication skills, including the ability to target communications up, down, and across the organization and to external partners
  • You have strong communication, collaboration, and organization skills
  • Systems thinking and a strong sense of ownership to drive projects with interdependencies
  • Broad experience in marketing localization, plus good understanding of technical projects

DEPENDENCY

Ticket requests have increased by more than 50% since last year, and as we further our expansion into Korea as well as the GCC region and potentially India, having a resource in that time zone will be critical to project execution. We will not be able to provide support for the GCC region without a dedicated PM. This will allow the immediate team to focus on strategic initiatives to drive the expansion efforts cohesively across the internal departments.

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.