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Salesforce Support Specialist



Customer Service, Sales & Business Development
Jakarta, Indonesia
Posted on Thursday, February 1, 2024

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


The Salesforce Support Specialist will play a key role in the ongoing support and administration of business processes of our Salesforce instance. This candidate will be responsible for day-to-day support of SFDC as well as partnering with both internal and external team members to create efficiency.

This individual will advise on, support, and work directly with our end-users and Salesforce Administrators to bring new features/enhancements to our current instance to enable our Sales, Marketing, Operations, and Customer Services teams to better serve our end users.


  • Salesforce Support Specialist will be among the first line of communication for general support request from end users predominantly handling requests via Service Desk,JIRA, Slack and Email
  • Manage users, securities and permissions in Salesforce
  • Work with SFDC team members through JIRA and Service Desk queuing systems to review, manage and triage support requests.
  • Manage and troubleshoot integrations with other systems, ensuring seamless data flow.
  • Stay updated on Salesforce releases and new features to advise on best practices and optimizations.
  • Assist in the development and implementation of Salesforce enhancements, customization, and automation
  • Support Salesforce Team in administration of internal systems to test, deploy, maintain and modify processes.
  • Create and customize Objects including fields, page layouts, security/sharing rules and validations.


  • 4+ years of Salesforce Support and Administrative experience in an instance with 300+ users
  • High attention to detail in order to effectively solve support requests and complete administrative tasks in Salesforce
  • Experience with Service Desk (or other ticketing system), reporting tools, SaaS based applications
  • Experience in the configuration and custom development for Salesforce product areas (Salesforce Platform, Community Cloud, Service Cloud)
  • Excellent verbal and written communication skills
  • Proficiency in understanding and translating technical requirements both written and verbally
  • Client-first attitude and enjoy engaging with end users
  • Start up and SaaS experience strongly preferred


  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.


Braze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #5 on Fortune’s 2022 Best Workplaces for Millennials in the US, #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large), and were named as a Top Achiever on Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.