WHAT YOU’LL DO

We are seeking an experienced, strategic, and relationship-driven Director of Global Workplace Experience responsible for managing the operations and environment of our global offices (Austin, Australia, Berlin, Chicago, Jakarta, London, New York, Paris, San Francisco, Singapore, & Tokyo.) This leader will oversee a team of workplace professionals, responsible for new and renewal lease agreements and expansions, day-to-day site operations, security, general services contracts, plus financial analysis, insights and budgeting. This role sits on the People Team, reporting to the Chief People Officer.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter and forward thinking leader who is able to exercise good judgment, take fast and proactive initiative, influence leaders throughout the business, and think objectively about the strategy to continuously improve our employee in-office experience. You will have a consistent pulse on the needs of our employees and be comfortable changing course as global conditions and working environments evolve.

As the Director, Global Workplace Experience & Operations you will:

• Own and manage processes, tools, policies, and playbooks related to global real estate, lease administration, project management (construction and design) and facilities management
• Be a strategic partner to the business, focusing on long term planning
• Build best in class physical security practice
• Take a data-based approach to monitor and provide recommendations for optimal office space utilization as we scale including end-to-end project management of office relocations or expansions
• Oversee those who own vendor contracts, including maintenance, cleaning, catering, etc.
• Maintain a complex budget while ensuring cost-effectiveness
• Prioritize the security and wellness of our people with comprehensive safety programming
• Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetups
• Lead with a vision for sustainability, always looking for greener and more sustainable solutions for our workspaces
• Oversee a team that manages all facilities personnel, contractors, and vendors

WHO YOU ARE

• You have extensive knowledge of workplace experience or facilities management across multiple global offices
• Experience working with building management (union building experience a plus)
• Knowledge of costs and standards regarding environmental, safety, fire, and building code standards
• People leadership experience
• Can utilize data to inform decisions
• A creative problem-solver, bringing innovative ideas and solutions to the table
• A sharp eye for detail and a sense of office pride
• Strong project management skills, with the ability to juggle multiple agendas and unexpected obstacles, and prioritize what needs your attention first.
• A strong communicator, keeping teams and stakeholders informed and up to date.
• Able to think big-picture strategically while still keeping an eye on small details
• Proactive and Self-motivated with the ability to set own priorities without supervision.
• Experienced at compiling and following strict budgets
• Familiar with Mac computer and GSuite

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $150,000.00 - $170,000.00/year with an expected On Target Earnings (OTE) between $180,000.00 - $200,000.00/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.