About Us

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work. Appdome provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control, ThreatScope™ Mobile XDR, and Certified Secure™ DevSecOps Certification in one integrated system. With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and leverageautomation to build, test, release, and monitor the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline. Leading ?nancial, healthcare, m-commerce, consumer, and B2B brands use Appdome to upgrade mobile DevSecOps and protect Android & iOS apps, mobile customers, and mobile businesses globally. Today, Appdome's customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected

This role is hybrid for candidates in Buenos Aires, Argentina.

Description

• We are seeking a driven and results-oriented Customer Success Manager to join our team. In this
• role, you will focus on customer retention and growth by building trusted relationships,
• understanding customers’ security objectives, and driving successful renewals and expansions.
• The ideal candidate is a proactive communicator with strong interpersonal skills and a solid
• technical foundation. You excel at managing complex enterprise relationships and sales cycles,
• and you thrive in a dynamic environment that demands collaboration across teams and effective
• engagement with stakeholders via phone, email, and in-person interactions.
• Responsibilities
• Build strong relationships with all your customers, from team members to executives.
• Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles.
• Stay connected as organizational changes occur.
• Collaborate closely with the Customer Organization, peer CSMs, Enablement and
• Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
• Identify expansion and upselling opportunities, ensuring they align with the customer’s
• strategic goals, and build a strong pipeline to drive future growth.
• Serve as an advocate for your customers, addressing and resolving issues promptly while
• maintaining high customer satisfaction and review scores.
• Become a subject matter expert on all Appdome offerings, introducing new products and solutions across your entire customer portfolio.
• Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
• Manage timely renewals, maintaining the current exceptionally low churn rate.
• Travel regularly to meet with customers and attend conferences, strengthening relationships and staying informed about industry trends.
• Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

Requirements

• The ideal candidate should be a proven customer relationship builder with a strong track record of learning new technologies and hitting quota.
• Ability to interact with customers of all levels and be fearless in their approach with a proven track record of building trust and confidence in their expertise, demonstrating the ability to investigate and (re)solve obstacles to closing deals.

Must Have

• 5+ years of experience in quota carrying, customer management roles in a high-tech environment with a track record of accomplishment and promotion.
• Demonstrable quota achievement required.
• Bachelor’s degree in a related field
• Clear ability to summarize complex issues with alignment to business requirements.
• Understanding of Customer Success, SaaS and Information Security (mobile application security highly regarded)
• Strong analytical skills, with the ability to translate data into insights
• Strong follow up, communication and presentation skills
• Self-learner with a tenacious curiosity, ability to multitask and work quickly
• Successful experience in both start-up and large company environments
• Completed sales training with pipeline management methodology