Billing Associate (Night Shift)

RentSpree

Thailand

Posted on Friday, October 20, 2023

RentSpree, the USA's leading home rental software, is among the fastest-growing property tech startups. Our award-winning software connects renters and landlords, revolutionizing the residential rental industry. With six years of annual growth, we've forged partnerships with 300+ top real estate companies, delivering high-quality data-driven insights and products

RentSpree is a place where you will grow alongside the company while collaborating within your team to have a meaningful impact on RentSpree’s future.

RentSpree, a rapidly expanding property technology company, is seeking a highly organized and detail-oriented Billing Associate to join our team. As a Billing Associate, you will play a crucial role in ensuring accurate and timely billing processes, managing fraud prevention and review, collaborating with collections agencies, and handling refund requests. This position offers an excellent opportunity to contribute to our finance department and gain valuable experience in billing operations.

Responsibilities:

Billing Operations:

Monitor billing cycles and promptly address any issues or discrepancies.
Collaborate with other departments, such as sales and customer service, to resolve billing-related inquiries and disputes.
Monitor referral rewards through Amazon, Thnks, and other reward programs.

Fraud Prevention and Review:

Conduct thorough reviews of billing activities to identify potentially fraudulent transactions.
Collaborate with other departments to follow preventive measures and minimize the risk of fraudulent activities.
Investigate and resolve any suspected fraudulent billing cases, working closely with relevant stakeholders.
Adhere to current policies to maintain fraud detection and prevention strategies.

Collaboration with Collections Agencies:

Provide necessary documentation and information to collections agencies for debt recovery.
Monitor the progress of collections activities and update internal stakeholders on the status of delinquent accounts.
Collaborate with collections agencies to recover outstanding payments, negotiate payment plans, and negotiate settlement

Refund Management:

Process refund requests accurately and efficiently, ensuring compliance with refund policies and regulations.
Investigate and resolve refund-related inquiries, working closely with customer service teams.
Maintain detailed records of refund transactions and update the refund database accordingly.
Analyze refund trends and provide recommendations for process improvements to minimize refund requests.
Work with customers on billing-related inquiries.

Requirements:

At least Bachelor's degree in a related field.
2-5 years of experience in billing operations, fraud prevention, collections, or a related field is required.
Previous experience with Stripe or other payment processors is a plus.
Strong attention to detail and excellent numerical aptitude.
Exceptional organizational and time management skills.
Ability to work independently and efficiently within tight deadlines.
Excellent communication and interpersonal skills.
Knowledge of fraud detection and prevention techniques.
Experience working with Collection Agencies.
Familiarity with refund policies and procedures.
Proficiency in MS Office, particularly Excel, is a plus.
Fluent in written and spoken English.
Able to work from **Monday to Saturday from 9:00 PM to 6:00 AM BKK Time (Monday to Friday from 7:00 AM to 4:00 PM PST)

Our Benefits:

Semi-Annual Performance Rewards
Unlimited Annual Leave
Provident Fund
Group Health insurances
Flexible Benefits
Workstation Benefits
Lunch & Learn Allowance
Internet Allowance
Team Training & Event Budget
Weekly Office Massage Service

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