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Partner Success Manager



Posted on Friday, October 13, 2023

Reporting to the Senior Director of Partner Success, the Partner Success Manager will be an integral part of the Ostra team. This role will be focused on maintaining client satisfaction and building long-term client relationships.  

At Ostra Cybersecurity, problem-solvers with an entrepreneurial spirit can thrive in a positive environment designed for those wanting to make a difference.  We value innovation, leadership, and talent development – not corporate mediocracy. Our team knows how to go the extra mile, stay engaged, and keep a sense of humor even when doing hard things.  


Our Partner Success Manager will be responsible for, but not limited to, the following:  

Engage Channel Partners & Clients 

    • Building relationships and engaging in activities designed to grow partnerships 
    • Training partner c-suite and sales teams to sell Ostra solutions 
    • Facilitating successful channel partner meetings and presentations  
    • Identifying & prioritizing new and impactful process improvements   
    • Reviewing and presenting reporting metrics to partners and clients  
    • Being accountable for monthly, quarterly, and annual growth metrics 


Team & Partner Collaboration 

    • Collaborating with the Director of Partner Development during the channel partner sales process to ensure smooth onboarding and transition once closed 
    • Collaborating with the Director of Partner Operations to ensure ongoing partner readiness and productivity 
    • Collaborating across the Ostra organization to ensure successful Go To Market (GTM) execution  
    • Reviewing and following up with the Ostra Operations Team on high-priority tickets  
    • Staying on top of changing market trends, competition, and new technologies   


Partner Success Manager Qualifications/Experience/Education: 

    • Bachelor's degree or equivalent experience   
    • The position requires a "walking the halls" mentality incorporating networking skills, trust, relationship management and connecting people 
    • Comfortable with demonstrating and presenting cybersecurity services  
    • Strong interpersonal and communication skills  
    • Passion for delivering value to clients and driving client success 
    • Remote work is an option, but must reside in the United States   
    • Ability to travel up to 50% to meet reasonable client & partner expectations