Position Summary

For 3 to 6 months as an Intern, you will help Harness Software Engineering Insights leverage metrics and insights to help engineering teams understand their SDLC bottlenecks. It connects with a wide range of SDLC tools and correlates metadata to unlock these key actionable insights. As our customer base grows, we are looking for a technical intern with strong organizational skills to help our customer-facing teams organize, manage, and coordinate activities. This person will work cross-functionally with engineering, product management, customer success, and support functions to help provide customers with timely updates and improve processes to accelerate customer adoption and satisfaction.

Key Responsibilities:

• Customer Support and Success Management:
• Assist in triage, coordinating, and overseeing customer support activities to ensure timely and effective resolution of customer issues.
• Work closely with the customer support team to track and report on key performance indicators (KPIs) and identify areas for improvement.
• Help develop and implement processes to enhance the customer support experience.
• Customer Program Management:
• Support the planning, execution, and monitoring of customer programs aimed at increasing customer satisfaction and engagement.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure customer programs align with company goals and customer needs.
• Assist in collecting and analyzing customer feedback to inform program improvements and new initiatives.
• Project Coordination:
• Help manage project timelines, deliverables, and milestones for customer support and program initiatives.
• Prepare and maintain documentation, including project plans, status reports, and meeting minutes.
• Assist in risk management and issue resolution throughout the project lifecycle.
• Communication and Reporting:
• Maintain regular communication with stakeholders to provide updates on project status and customer support metrics.
• Assist in the preparation of presentations and reports for internal and external audiences.
• Facilitate meetings and discussions to gather input and feedback from stakeholders.

Qualifications:

• Currently pursuing a degree in Computer Science, Information Technology, Business Administration, or a related field.
• Strong interest in technology, customer engagement, program management, and product management.
• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills, with attention to detail.
• Effective communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools (e.g., Jira, Asana) are pluses.
• Previous experience in a customer service or project management role is desirable but not required.

Work Location

Must work at the Mountain View, CA office

The anticipated base salary range for this position is $18.75 - $20 per hour. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.

Harness in the news:

• Harness Grabs a $150m Line of Credit
• Welcome Split!
• Harness Snags $230 Series D - $3.7B Valuation
• Harness Recognized in Inc.'s Best Workplace Awards 2022
• Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For
• #2 on Quartz 2021 list best places to work for remote workers
• 2021 Career Launching Companies List

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.